If we haven't answered yours, just call - Bernard or one of the team will help.
My Velux window is leaking - is it the window or the flashing?
Usually the flashing. The flashing kit (the lead or aluminium seal around the window) fails more often than the window glass itself - especially on older installations where the original installer cut corners. We'll come out, assess whether it's the flashing, the window, or the tiles around it, and give you a fixed price to sort it.
How quickly can you come out?
For active leaks we usually get someone out the same day or next morning. Standard quote visits are typically within 2-3 working days.
Is the quote really free? Will you pressure me to book?
Yes, completely free, with no hard sell. We give you a written quote and follow up once - that's it.
Are you insured?
Yes - we carry full public liability and employer's liability insurance. We're happy to email a copy of the certificate before any work starts.
What's covered by the 20-year guarantee?
All workmanship - if something goes wrong because of how we fitted it, we come back and put it right at no cost, for 20 years.
Do you do work outside Derby?
Our core area is Derby, Long Eaton, Beeston, Ilkeston, Stapleford and Ashbourne and surrounding villages. We can occasionally take jobs further afield - best to call and check.